ARTICLE
Date	ArticleType
1/12/2007	Economic Development
Telerx Selects Kings Mountain, Cleveland County
Shelby, NC – January 8, 2007 – Today at 2:00 pm at the Cleveland County Chamber Norm Bresemann, Senior Vice President of Support Services announced that Telerx, a leading outsource partner that provides world-class customer care services, has chosen Kings Mountain, Cleveland County North Carolina for the location of its sixth customer contact center. Ranked a “Top Outsourcer” in 2006 by Contact Center World, Telerx was distinguished in inbound services among mid-size service providers. “I applaud Telerx for selecting Cleveland County for this facility,” said Senator Walter Dalton (D-Cleveland-Rutherford). “This is evidence that our recovery is real and is a testament to the area’s great workforce.” “We are excited Telerx is coming to Cleveland County. This is a good company that will provide great jobs to Cleveland County residents,” Representative Tim Moore explains. “I am pleased that the State of North Carolina was in a position to assist the Cleveland County Economic Development Office in bringing this company to our community. This shows we are continuing on the road to economic recovery.” Telerx Senior Vice President Norm Bresemann said the company chose North Carolina for its newest location because, “We are very impressed with the service orientation and work ethic of the people of North Carolina and the spirit of cooperation and community support within the State, Cleveland County, Gardner-Webb University and Cleveland Community College.” In addition, Bresemann said the company was “overwhelmed with the hospitality and interest in our business that the citizens of Shelby, Kings Mountain, and the Cleveland Chamber of Commerce have demonstrated.” Kings Mountain was selected based on its lower-cost, diverse labor pool, growth potential, community receptivity, and the commitment of the state and local government to continued investments in education, worker training, and infrastructure. “The community is welcoming and service-oriented, offering an available, quality workforce,” stated Amy Abrams, President of Telerx. Development is currently underway for a new 60,000 square foot facility. The site will have the capacity to accommodate over 450 customer service representatives and support staff. “We are confident that Cleveland County offers a labor pool that will maintain and enrich the high standards Telerx sets in managing and strengthening these customer relationships on behalf of our clients,” says Group Vice President and General Manager Holly Beatty. Telerx helps blue chip companies interact with their customers via multi-channel contacts including phone, email, the Internet, mail, and fax. Customer service representatives are trained to enhance customer relationships, strengthen repurchase intent, build brand and corporate loyalty, and maximize customer lifetime value. “We form long-term relationships with service-oriented companies to handle their ongoing customer care initiatives,” explained Abrams. “We provide relationship management services to a diverse array of industries, including restaurant/retail; consumer durable goods; consumer packaged goods such as food and beverage products, personal care and household products, as well as the healthcare industry.” Telerx’s focus on complex, customer care services and its comprehensive service offering designed to build relationships and product loyalty has resulted in its ongoing growth and development – from the number of clients it serves and programs it handles – to its staff, areas of expertise, capabilities, facilities, and revenue. As more and more companies are recognizing the value of interacting with and building relationships with their customers, they are turning to Telerx for leadership and guidance in managing customer interactions and strengthening relationships. On behalf of its impressive list of clients, Telerx interacts with millions of consumers, patients, and healthcare providers every year. Telerx will begin hiring staff for its Kings Mountain, Cleveland County facility soon. The company will be looking for associates who have excellent customer service skills, an affinity for the product or service they represent – as well as the ability to identify with and respond to the emotional needs of callers. Telerx is also interested in receiving information from technology experts, health care and contact center management professionals, and support personnel. Interested applicants can call 1-800-2-Telerx, send resumé to JobInquiry@Telerx.com, or visit our web site at www.telerx.com. The One North Carolina Fund assists the state in industry recruitment and expansion by providing grants to attract business projects that will stimulate economic activity and create jobs in the state. Through the use of this Fund, more than 20,000 jobs and $3 billion in investment have been created since 2001. One NC Fund grants require local matching funds, and this grant is contingent upon approval of a grant by the Cleveland County Board of Commissioners. Telerx’s corporate headquarters and contact center – as well as its corporate operations center – are located in Horsham, Pennsylvania. Additional contact centers are located in Allentown, Pennsylvania; Wilkes-Barre, Pennsylvania; El Paso, Texas; and Penticton, British Columbia.